I went to Global Legal Law Firm’s offices for intensive training on customer service, retention, and legal rebuttal training. I was a little intimidated by visiting a fancy law office. But when I got there, I quickly realized how welcoming and down to earth they were. I felt right at home and learned so much. They taught me how to handle every situation, and now know how the smallest slip up can change a small problem to a huge one. After the trip I was able to create a systemic company policy that has increased our profits. We do not give in to each merchant that threatens us with a lawsuit; we have full confidence in our contracts, rebuttals and procedures. But if it does escalate, I can relax knowing that Global Legal Law Firm will take care of the rest.
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